Transport
Delivery and collection methods: times and costs
Mybag srls can only accept orders for delivery in Italy.
The User is responsible for the transport costs where applicable .
Delivery Types
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Standard Express Delivery
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Standard express delivery with appointment
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Standard express delivery to the floor with appointment
1.Standard Express Delivery
Delivery by express courier on board or at street level is carried out from Monday to Friday from 8:30 to 18:00, excluding public holidays.
Delivery is made without notice, so the Customer is invited to indicate a destination where there is always someone ready to collect the ordered goods.
When the goods are handed over to the courier, an email containing all the details of the shipment and the tracking number is sent to the Customer. The shipment can be followed directly on the courier's website.
In case of absence, the courier will leave a notice of passage also indicating the telephone number to contact.
In the event of a failed call and therefore also in the absence of agreements, the courier will make a new attempt within 2-3 working days.
If this further attempt is also unsuccessful, the goods will be put into storage and Mybag srls will contact the Customer to provide the courier with precise instructions for carrying out the shipment according to the recipient's needs.
If it is impossible to contact the customer or if redelivery is not possible, the order will be cancelled (contractual termination), the shipment will be returned to the suppliers' warehouses and any amount previously paid will be refunded.
Up to €70 of expenditure, shipping cost is €6
Over €70 spent, free shipping
2. Standard express delivery with appointment
This delivery is made from Monday to Friday from 8:30 to 18:00, excluding public holidays.
The Customer will be contacted by telephone by the courier to arrange the delivery and the most suitable time slot for the delivery of the ordered goods.
Furthermore, when the goods are entrusted to the courier, the Customer is notified by sending an email containing all the details of the shipment and the tracking number, so that he can follow it directly in his reserved area or on the courier's website.
In case of absence despite the appointment, the courier will leave a notice of passage also indicating the telephone number to contact. In case of failure to call and therefore also in the absence of agreements, the courier will make a new attempt within 2-3 working days.
If this further attempt is also unsuccessful, the goods will be put into storage and Mybag srls will contact the Customer to provide the courier with precise instructions for carrying out the shipment according to the recipient's needs.
If it is impossible to contact the Customer or if the return is not possible, the order will be cancelled (contractual termination), upon return of the shipment to the warehouses of the suppliers and to the reimbursement of any amounts previously paid.
Transport cost contribution to be agreed separately
Indicative telephone contact times: 1-2 working days from order processing.
3. Standard express delivery to the floor with appointment
This delivery method is carried out by express couriers and only on some product categories. Deliveries are made with telephone notice in the following time slots on weekdays: from 8:00 to 13:00 and from 14:00 to 18:00.
The delivery service to the Piano requires 1-2 working days more than the standard delivery times on the curbside, the use of a special vehicle and dedicated personnel.
Since delivery to the floor requires the use of a lift or stairwell, the Customer receiving the goods must verify in advance that the minimum dimensions and capacity for passing and lifting the ordered items are respected. If passage is not possible, the product will be delivered to the street level, as the use of special means, such as cranes, forklifts, scaffolding and others, is not foreseen.
Transport cost contribution to be agreed separately
Indicative telephone contact times: 1-2 working days from order processing.
It is the User's responsibility to check the condition of the products delivered to him. It is acknowledged that, pursuant to art. 63 of the Consumer Code, the risk of loss or damage to the product, for reasons not attributable to Mybag srls . is transferred to the User, when the User, or a third party appointed by him and other than the carrier, physically takes possession of the same. However, it is recommended that the User check that:
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the number of packages delivered corresponds to that indicated in the documents sent in advance via email (quantity verification);
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the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials (quality check)
and you are invited to indicate any anomalies on the carrier's transport document, accepting the goods with a specific reservation to be written on the courier's electronic support (indicating, for example, "box without heat-shrink wrap" or "with cut heat-shrink wrap", "box with holes on the side", "box open or closed with courier tape", "corner of the box crushed", etc.).
Once the courier's document has been signed, on electronic media, without any anomaly being reported, the Customer will not be able to take legal action against the courier, except in the case where the loss or damage is due to fraud or gross negligence of the courier. Furthermore, actions for partial loss or damage not recognizable at the time of delivery are reserved, provided that in the latter case the damage is reported as soon as it is discovered and no later than eight days after receipt.
In the event that the packaging shows obvious signs of tampering or alteration, the User is also advised to promptly notify the Customer Service.
For consumers, in any case, the application of the rules regarding the right of withdrawal and the legal guarantee of conformity remains in place.